Our Real-Time chat allows your agent to instantly communicate with your website visitors via instant messaging. On a basic level, the instant messaging part of the software works in the same way as a normal desktop messaging application like Skype, however the website visitor doesn’t need any special software installed. The chat simply appears within their browser window, and the website visitor can chat with an agent by typing into the chat box.
Why use Real Time Chat
Any opportunity to have more interaction with your customers and answer their questions quickly. But here are some specific benefits you may not have thought of,
- Customers love live chat and regard it as an important website feature
- It allows to interact with agents directly.
- Live chat can increase sales
- If your competitors aren’t doing it then you can get a leg up.
- Live chat enables you to better understand your customers which in the long run will lead to better products and more business.
When to use Real Time Chat?
Live chat is best used:
- When you have at least one agent that will be available for the majority of the working day.
- When you are looking to increase your conversion rate or capture interested people who may otherwise simply leave the site.
- If you want to follow traffic and page views in ‘real time’ to find out how your site is being used.
- If you are interested in being more proactive in supporting your customers and to learn more about their needs.
However, there are many more uses for live chat – the more you use it, the more you’ll understand its potential and see how it can be slotted in to your existing sales and support departments. Many live chat providers even support different departments or tiers for your customer service so that you can assign them to the most suitable agent automatically.
Led by and materialised by a group of young passionate developers of NOCON, a premier Technology Solution provider located at Techno park, India. NOCON is a Product Technology Company specialises in delivering Product solutions, Mobile Applications, IT Support, Cloud Applications development services and Big data analytics. noconsolutions.com
Contact us today to arun@noconsolutions.com / +91 974 555 0277 and ask us how we can prove to be a critical differentiator of being the right partner and a great advantage for your business providing solutions to your business.
We look forward to speaking with you!
[si-contact-form form=’1′]
